Frequently Asked Questions
Before contacting us, please take a moment to browse through our FAQs below. You may quickly find the answer you are looking for regarding orders, shipping, returns, payments, tracking, and more.
Orders are generally dispatched within 1 to 5 working days, sometimes sooner. You will receive a dispatch email once your order has been shipped, so please check your SPAM or Junk folder just in case it lands there. If you cannot find your dispatch email or think it may have been deleted, feel free to contact us for a real-time update.
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
If you entered the wrong delivery address, please contact us within 24 hours. If your order has not yet been shipped, we can update the address for you. Once an order has already been shipped, unfortunately we are unable to make any changes.
When multiple items are ordered together, they may sometimes ship separately from different warehouses. This means one item may arrive before the others. Please do not worry if your full order does not arrive at the same time, the remaining items are still on their way.
We always do our best to accommodate changes whenever possible. If you need to cancel or modify your order, please contact us as soon as possible. If your order has already been shipped, unfortunately we will not be able to cancel or make changes to it.
If your order has taken longer than 15 working days from dispatch, please contact us and we will investigate it for you. We offer a Money Back Guarantee or can resend the order if needed.
There is a good chance the confirmation email ended up in your SPAM or Junk folder, so please check there first. If you still cannot find it, contact us and we will gladly resend it for you.
Once your order has been dispatched, you can contact us for the latest update regarding your tracking information.
We accept all major credit and debit cards securely through Stripe. We also accept PayPal payments. If your card was declined, please do not worry and simply contact us so we can assist you further.
Still Need Help?
If you could not find the answer you were looking for, our support team is always happy to assist you further. Please reach out to us through our Contact Us page and we will get back to you as soon as possible.
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